"No games in your account" - can't log in to AniE1 farm

Hi, I can't believe this is happening during Gift & Trade again.

I can't log in to my AniE account -
User: AniE1
ID: 52953529

Bigpoint portal says 'you don't have any games in your account yet'
Last time this was a Bigpoint issue and it took about a week to fix.

I tried to do the password reset trick through Farmerama.com. Didn't work.
I've emailed support.

Any advice?
Has Bigpoint told the mods that this is an issue again?

Thanks

 

Hello Whisperwind,

We have no news about problems with the Bigpoint portal. The portal is not down. What is the exact web address you use to sign in?

~waiting for info~

 

www.bigpoint.com
Definitely a Bigpoint problem because now it's also happening with another farm I have with Bigpoint.

 

Hi Whisperwind,
I can confirm there is definitely an issue with the bigpoint page and has been since yesterday. My RL partner has had the same thing come up on her account and this morning one of my chickadees messaged to say they were having an identical problem.
My partner has just tried logging in again only to be told she has no saved games (even though there should be at least 2 there). I have sent a support message to bigpoint and will update when I hear from them.

 

I have the same problem. Initially, I was still able to "find" the game and entered and played. I had to logoff after crop harvest and now when I am trying to get back in not only does it say it do not have any games saved, the web page isn't loading correctly and I can even click on the farmarama link under casual games. I am told "sorry, that didn't work and no game found" This occurs when I try to log on directly through Bigpoint. I am posting this using my farm that I enter through aol.

 

I had the "No games" problem with Firefox but when i switched to Opera, I had no problem. If you are using Firefox, I suggest you try another browser.

EDIT: I am now also having this issue with Opera.

 

Thanks, but I am using Chrome.

 

I'm also using Chrome.
This problem - the 'no games linked' - happened previously during a Gift and Trade.

 

http://www.bigpoint.com/

 

Have you tried using http://www.farmerama.com/ to log in directly?

Did that help?

Can I assist you further?

 

No, it did not help. When I attempted to log on, I received the following message:

• No account with this username/password combination was found.

I would note that the web site is essentially blank, the game search function did not work and when I try the drop down menus for the various types of Games, like casual or action, although the games show, when I click on Farmerama, it tells me "opps, that didn't work."

 

I am not really that concerned not being able to access my farm during a g&t. I am more concerned about losing my logon gifts and spins, as if your gone awhile, the gifts don't seem to be as good. Besides, I feel bad when Fuzzles Woolytop cries.

 

I've tried using Farmema.com and using the password reset option. Didn't work.
Didn't receive email and my email is linked; I receive the newsletters.
Edit: I wrote this yesterday but never posted it!

Edit today: English Bigpoint website comes up with no pics/thumbnails for me too - exactly what happened last time. There are blank squares where the games are meant to be.

 

Exactly!!!!!!

 

Hey everyone,

Here is the reply I received from BP support:
"Hello,
We have had a few reports of this and are looking into the issue. Thank you for your patience while we look into it.
I apologize for any inconvenience this may have caused you and hope you will continue to enjoy the game."


Hopefully they will be able to find the cause and rectify it before the next G&T event

 

First things first, hopefully they will rectify it, so we can access our farms. I know it is just a game, but this really irks me. I'm glad they provided you with an answer, but, I would have though they would have posted something here as well.

 

Well, I can finally login at Bigpoint and access my farm. Unfortunately, all my fields went to weeds, and fuzzles was crying. I missed my login and he was not happy. It seems to me that everyone who was unable to access our farms, should get some kind of compensation to make up for the lost seeds that went to weeds and the lost logins.

 

Hello players,

You are more than welcome to contact Support to see if they will offer any compensation. Hopefully BP will find the problem and it will be solved for future G&T Events.
If we hear any updates regarding this, we will post an Update in Tech.

Can I assist the OP further?

 

Since I can now access my other farm, I am posting this from that logon.

Thank you Shooger, I think you can close thread, although, since I didn't start it, maybe Whisperwind should have the last say.

thanks for the suggestion re: contacting support.

 

Sure, you can close the thread, thanks.
Support now seems to know that there's an issue.