No power feed after purchase

I purchased the large power feed basket and the charge has showed up on my credit card. I have logged out of the game, closed my browser and rebooted my computer it is still not showing up in my account ID 52088858 user austg thank you

I still do not have the power feed that I purchased I purchased the XL Large feed pack and the baby boom is almost over please assist.

 

Hello austg,

I have checked your logs but there is no record of you making any transaction, I am really sorry. Have you received a confirmation e-mail ? If yes, you should contact our Payment Support by filling in this form with all the details of the transaction, including the transaction ID from the e-mail you should have received. If this is not the case, then you should contact your credit card provider, if you have been charged, the fee should return to your card very soon as it has never reached its destination. Unfortunately I cannot help you more, just confirm the transaction did not go through.
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Is there anything else I can assist you with?

 

I did confirm the charge went through before I posted here. I contacted them yesterday requesting that a refund be issued since I had not heard back anything on this end and the twin breeding had ended. You may close.

 

I apologise for this inconvenience. I did confirm this before Baby Boom ended, but this was the best solution either way since there is no record of a purchase on your account.

~ Closing thread as requested ~