Not able to use the app+ harvest anything in my farm

Hi all!

Unfortunately, I have the following difficulties in accessing my farm:

1. For the past 3 or so days, I have not been able to login through the app, and neither has my sister, who also has a farm. I get the 'game loading' bar, but it's continuously stuck at 0%.
2. Given this, I've given up on the app and I've logged in via Chrome on my phone. However, whilst I can access my farm, I am not able to harvest/pick/collect the plots/trees/stables... anything at all. Whenever I tap on what I want to harvest, it automatically makes me move the item. I cannot do anything else. I also logged in on my tablet via a different web browser, but I am facing the same difficulty.

Any ideas on how I can solve these two issues?

Thank you for your time!

 

Hello -dragos2002-,

As announced here, the Game has been unstable. You can try clearing your browser cache and cookies to see if that helps.
If you post your user ID#, I can also try clearing your server cache.


Can I assist you further?

 

Hi,

Thank you for assisting!

I cleared the cookies and the browser cache, unfortunately, to no avail. My ID is 19848421.

Thank you!

 

I have cleared your server cache. Please close all open windows in your browser and then try logging in again.

May I assist you further?