payment info

how do i update my payment information?

edited to explain

my card on file is no longer any good as our Bank merged and we were sent new cards. when i try to add new card this is what it says

"Unfortunately, your user ID has been added to our blacklist, either at your request or due to a canceled payment. Select another payment method here or contact Support.

so can you please tell me how and what to do ?
It will not let me add a new card. And i did not cancel a payment, nor did i request such action

 

Hello trishap58,

You will need to contact Support to see if they can resolve this problem.


Can I assist you further?

 

thank you Shooger.Sweet i did send a ticket in to support however there was no where to give explanation

 

You are welcome.

If you are having problems with Payment Support, try using the regular Support link.

Regards,
shooger.sweet

 

This is the response from Bigpoint



Please contact your credit card company so that you can find out why your card was frozen. Once you\'ve cleared up the problem on their end, you can inform our technical support team via the contact form so that they can allow credit card payments from your account again.

User-ID:10522248

As i stated in original post Bank Merged so the Card type Changed as well as Bank Name, which is why i asked how to update the information? plz help
as there is not a option to add my new card.

 

As stated by Support, you will need to contact the Bank that corresponds to your new card. I cannot help with payment issues on the Forum.

Can I assist you with anything further?

 

yes can you tell me what purchase was cancelled?
User-ID:10522248

 

I'm sorry, but we do not have the ability to see that level of detail of payment issues. Perhaps Support can give you that information. I wish you well with your inquiry.

Is there anything else I can do to assist you?

 

thank you

you may close for now

may have further questions later

 

On behalf of those that assisted, you are welcome.


~closing as requested~