payment issues

Discussion in 'Help Archive' started by NuriDes, Oct 25, 2014.

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  1. NuriDes

    NuriDes Forum Apprentice

    Hello , I tried to buy BBs today. The same as I have always done in the past. I selected an amount and hit the pay button and it came back with " an error has occured" Didnt say what kind. I have not had issues in the past paying this way , So I am unsure on what happened.

    User: NuriDesID: 45086712
     
    NuriDes, Oct 25, 2014
    #1
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello NuriDes, :oops:

    Try to log out of the game, then log back in and try purchasing the BBs shortly after the login.
    ​
    Did this help?
     
    teddy.bear, Oct 25, 2014
    #2
  3. NuriDes

    NuriDes Forum Apprentice

    No , I got the same message.
     
    NuriDes, Oct 25, 2014
    #3
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    I am sorry to hear this didn't help, NuriDes. :(

    In this case, please be so kind and contact Support, and the Customer Care Team will assist you with this matter.
    ​
    Is there anything else we can help you with?
     
    teddy.bear, Oct 25, 2014
    #4
  5. NuriDes

    NuriDes Forum Apprentice

    No , thank you. was just trying to take advantage of the special going on.
     
    NuriDes, Oct 25, 2014
    #5
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    You are most welcome. Please note that if you are based in the US, the price of the big package is higher, so please make sure you double check the price and not make any purchase until this is corrected. The 3300 package is normally sold for 99.00 USD, while the package, instead of having a discount, is on "sale" for a higher price: 113.00 USD.

    I will leave the thread open in case you require further assistance.
     
    teddy.bear, Oct 25, 2014
    #6
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