Premium package not applied?

Discussion in 'Help Archive' started by gloheneri, Aug 15, 2018.

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  1. gloheneri

    gloheneri Junior Expert

    I received a pop up earlier this evening notifying me of my monthly package subscription renewal. I received the charge on my credit card, yet I have not received the harvester assistant hours booked to my farm. Can someone check to see if all of the subscription benefits were added? Thanks, gloheneri

    #1990321
     
    gloheneri, Aug 15, 2018
    #1
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello gloheneri,

    Have you tried refreshing your farm to see if the hours have been added?

    Can I assist you further?
     
    shooger.sweet, Aug 15, 2018
    #2
  3. gloheneri

    gloheneri Junior Expert

    Yes, several times actually just in case it needed to reset for the next day. Still no luck
     
    gloheneri, Aug 16, 2018
    #3
  4. Farmers.Almanac

    Farmers.Almanac Team Leader Team Farmerama EN

    Hello gloheneri :)

    Premium package benefits do not include harvester hours. It does include the mill subscription. If you need your account checked, please post in Technical Issues.

    May I assist you further?
     
    Farmers.Almanac, Aug 16, 2018
    #4
  5. gloheneri

    gloheneri Junior Expert

    No... Sorry, I dont know what I am thinking! I apologize for bothering, it has been a long week!!!! Please close
     
    gloheneri, Aug 17, 2018
    #5
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    On behalf of those that assisted, you are welcome.

    ~closing as requested~
     
    shooger.sweet, Aug 17, 2018
    #6
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