Problems with receiving packages during Black Sheep Week

Discussion in 'Technical issues' started by loyajova, Nov 28, 2025.

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  1. loyajova

    loyajova Junior Expert

    Hello,
    On November 28, 2025, around 3:18 AM Turkish time, I made my second purchase of the "Black Sheep Week" packages, 65x3 Suzy's Super Grow. Although the money was charged to my credit card, I received a message saying there was an error during the payment process. I would like to request that the products be credited to my account and the purchase be processed. I would like to receive the gifts I was supposed to receive with the purchase of 5 packages.
    Sincerely
     
    loyajova, Nov 28, 2025
    #1
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello loyajova,

    Please contact Support so they can assist you further.


    Can I assist with anything further?
     
    shooger.sweet, Nov 28, 2025
    #2
  3. loyajova

    loyajova Junior Expert

    I wrote to support but I haven't received an answer yet. Don't they work on weekends?
     
    loyajova, Nov 29, 2025 at 1:20 PM
    #3
  4. KittyLover

    KittyLover S-Moderator Team Farmerama EN

    Hello loyajova

    I am sorry but we can not resolve payment issues on the forum. You have to wait for support. This kind of issues can take a little bit longer,

    Can I assist you anything further?
     
    KittyLover, Nov 29, 2025 at 2:23 PM
    #4