Purchase didn't go through

Discussion in 'Help Archive' started by gardengal, Aug 6, 2024.

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  1. gardengal

    gardengal Forum Baron

    Hi mods, can you check this for me? A few minutes ago I purchased 100BB in the bank but didn't receive the BBs. I've refreshed a few times and still not there. I don't want to try to purchase again unless I know for sure I wasn't charged for the first attempt. Thank you.
     
    gardengal, Aug 6, 2024
    #1
  2. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello gardengal :)

    I've moved your thread to Technical Issues as you need your account checked.

    ~edit~

    No purchase shows for 100 BB. If you have a receipt for it, please contact Support as we can not resolve payment issues here in the forum.

    May I assist you further?
     
    Last edited: Aug 6, 2024
    Farmers.Almanac, Aug 6, 2024
    #2
  3. gardengal

    gardengal Forum Baron

    I'm sorry that I didn't post this in the right forum at first. Can you edit your post to remove my purchase history you just mentioned on this public forum? I didn't even like having to come on the forum to ask about it in the first place as my purchase history is my business only. (I only needed to know if the 100 BBs were purchased, I didn't need my other purchase history listed as those went through.) I only asked on this forum because it's faster to get a response on here instead of going through the contact form. (Or maybe you can delete the thread as it is not allowing me to.) Thank you!
    :)
     
    gardengal, Aug 6, 2024
    #3
  4. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    I have edited my response as you requested.

    May I assist you with anything else?
     
    Farmers.Almanac, Aug 6, 2024
    #4
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