Purchased BB's not credited

Discussion in 'Help Archive' started by Tinni, Mar 28, 2015.

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  1. Tinni

    Tinni Padavan

    I purchased some BB's today and they have not been credited to my account.

    I play via a third party and not Bigpoint directly.
    Farmerama said that my purchase could not be verified, but my credit card has been charged for the amount.

    My user name is [Tinni]
    and my user ID is 51928402

    I am unable to contact Bigpoint support directly because I sign in via another provider.

    I hope this was the right place to post this, if not I am sorry.
     
    Tinni, Mar 28, 2015
    #1
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Tinni, :oops:

    On the Forum, we can only assist you with basic payment issues since we do not have access to financial records - all I can do is check your Barnyard Bills, and I notice you have purchased 3300 BBs, 3 days ago - is this the purchase you are inquiring about? Or have you made a new one since then?

    Despite logging in through a third party (BigFishGames - you can mention the name :p), you are still welcomed to contact Farmerama or Bigpoint support by filling in this form at any point.
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Mar 28, 2015
    #2
  3. Tinni

    Tinni Padavan

    A new purchase was made just a little earlier than my post.
     
    Tinni, Mar 28, 2015
    #3
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Tinni,

    If you have received an e-mail with the confirmation of the transaction, please contact Support (Payment support : Click here for link). Otherwise, are you able to contact the provider you have made the purchase through? What payment method did you use?
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Mar 28, 2015
    #4
    d5aisy likes this.
  5. CaliChrome

    CaliChrome Forum Baron

    Tinni,

    You can contact BigFishGames through this link. I've found them very helpful although this being the weekend, a response may take a little time. (Click on the green word "link" to go to it.)

    (Forgive me teddy if I'm butting in.)
     
    CaliChrome, Mar 28, 2015
    #5
    d5aisy likes this.
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Thank you, CaliChrome :) You're not butting in, of course :) Help is always appreciated - hopefully one of the support links (or both) will be helpful in this case.

    Best regards,
    teddy.bear
     
    teddy.bear, Mar 28, 2015
    #6
    d5aisy and CaliChrome like this.
  7. Tinni

    Tinni Padavan

    Thank you teddy.bear and Calichrome. I sent of emails on both links.
    Bigpoint responded right away and they said Big Fish has to sort it out because the transaction was through them.
    I am waiting for Big Fish Games' response.
     
    Tinni, Mar 29, 2015
    #7
    d5aisy and CaliChrome like this.
  8. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    You are most welcome, Tinni :) Thank you CaliChrome once again! :)

    I will leave the thread open in case there is anything else we could assist you with, Tinni. Good luck with your inquiry!

    Best regards,
    teddy.bear
     
    teddy.bear, Mar 29, 2015
    #8
    CaliChrome likes this.
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