FAQ Recover your Account Info

Discussion in 'Technical FAQ's' started by teddy.bear, Nov 4, 2013.

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  1. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

  2. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


    How to recover your Password
    * I forgot my password! What should I do?
    If you have forgotten your password, you will need to reset it and choose a new one in order to access your account.

    To reset your password, please follow these steps:

    Click on the "Forgot your password?" link under the login form.
    311.png

    This will open the following screen:
    312.png

    Fill in your username and the security code displayed in the form, then click on the "Next" button. You will be taken to the next screen:

    313.png

    Also, an email will be sent to the email address assigned to your account, which looks like this:
    314.png

    Please be sure to check not only your Inbox folder, but the Spam folder as well.

    In this email, click on the 'Enter new password' link to open the following screen:
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    At this step, you will need to enter your new chosen password, twice. As you enter your password, you will see a strength indicator, and for your account's security, we highly recommend you to choose a very strong password.
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    After re-entering correctly your password, click on the "Next" button, and you will be taken to the following screen:
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    Also, an email will be sent to the email address assigned to your account:
    319.png

    After clicking on the "Confirm new password" link, you will see the confirmation of successfully changing your password, and you can return to the game by clicking on the "Back" button.
    320.png

    * How can I choose a safe password?
    When you enter your new password, you will see a strength indicator next to the password field. We highly recommend you to choose a very strong password, which should be a mix of lowercase and uppercase letters, numbers and special characters.
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  3. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


    How to recover your Username

    * I forgot my username! What should I do?

    If you have forgotten your username, you can have it sent on your email if you follow the steps described below.

    Click on the "Forgot your password?" link under the login form.
    330.png

    This will open the following screen:
    331.png

    Click on "I forgot my username" to see the form for recovering your username:
    332.png

    Fill in your email address assigned to the account and the security code displayed in the form, then click on the "Next" button. You will be taken to the next screen:

    333.png

    Also, an email with the usernames of all the accounts assigned to this email address will be sent to you, which looks like this:
    334.png

    Please be sure to check not only your Inbox folder, but the Spam folder as well.
     
    DesertRose88 likes this.
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