Reward incorrectness

Hi mods,

I just (18:33 CEST) harvest my Suzy Wreath 4 (located on Crystal Falls). Due to bonusses the giver tooltip showed I should recieve 171735 TEP from it. Instead only 144450 TEP were credited as shown in the yellow task bar.

Noticed the incorrect booking of EP/TEP from givers earlier on but couldn't post at the time.

Anything tech going on?

ID# 53220467

 

Hello habalala

Do you happen to know what bonuses you had running at the time of the harvest? It may be a display glitch, so please, if you would, please look at your TEP bar before you harvest and then again after harvest to be sure it was credited correctly. In the meantime, please do the usual housekeeping suggestions of cleaning your browser and flash cache, just to make sure it corrects any display issues.

Please take note of bonuses that are running at the time of harvest, so we can check to see which one may not be working properly.

I'll leave this thread open for your to report back your findings.

 

Thanks for your response F.A!

Both browser and flash caches are cleared on a daily base here. As said I noticed the discrepancy happen earlier on and somehow today therefor I noted down the reward given in the tooltip prior to harvesting as by exception it was a single giver harvest. Noting it down is something I never did before.

Most of the time whenever I do harvest my givers on four full fields in one run, there are far too many bonusses applied (Slot buffs, CR buffs, playground givers, farmwheel.. you name it) to keep decent track of their outcome on each and every single giver.

I have no clue of the core. It may be a bonus bug, a giver bug, a harvester bug or a tooltip display issue on BP side (it may even be related to the silly time correction in tooltips when applying PF to an already active menagerie or manufactory -try it out!).

I'm sorry but I'm not able to do the test in such depth as you ask me to do. It'll take too much time to check all and everything before some of the bonusses timed out. Imagine prior to harvest I've to note down the tooltip info on approx 200 givers AND go thru 70+ buffs one at a time to see which applies a bonus AND tally all up AND after harvest I've to check the overall outcome in the taskbar.
This might work if it's a general bonus bug but it won't say anything if only a few givers are excepted from any of the bonusses. Hence my question..

With the given timestamp the BP devs should be able to see which bonusses were active on my account and why the tooltip info and the reward do differ.

Hope you're able to assit me (and I asume others as well) a little more with the investigation. Thanks in advance!

edit: I recall Easter Marmalade, Spring Wreath and 5 owls were active at the time of harvest. Not sure if any other EP/TEP buff was active too..

 

We will pass this onto the Game Team to see if there is a display issue involved. We will update when we have further news.

Regards,
shooger.sweet

 

Thanks for passing it on.

Today it happened again at 14:09 CEST when I harvested Grand Factory 7, located in the Park, using the harvester Pets&Buffs icon.
Tooltip = 154290 EP, reward = 148740 EP. A whole bunch of bonusses were applied.

I just wanted to make sure it wasn't a one time issue. I'll join the line up for further news now. Thanks again!

 

You've misunderstood what I was requesting you to do. I was not asking you to isolate tooltips for over 200 items. You asked about one item in particular which means you harvested it individually and now a 2nd item.

As shooger.sweet has stated, your concerns have been shared with the Game Team.

 

It's OK. Sorry for misunderstanding. On my end I wasn't clear about the occurences as the bug happens on several givers, mainly upgraded ones. Yesterday and this afternoon I had a chance to single harvest just 1 giver and decided to pass it on.

Thanks for your assist. I'm back in the waiting line now!

 

Hi mods,

Now the festive season and my birthday are over I did find some time to investigate the bug a little more by collecting a few data.
I focussed on the Factory as that giver is the only one which I always have to harvest seperately from all others. Here are my findings.

//edit// My calculations in this post are based on a wrong base amount! Please read the follow up posts too!

Collecting EP from Grand Factory 7 (base = 27750 EP) placed in Park.
Flash up to date and cleared daily. Browswer cache cleared daily. Date and Time are copied from the yellow taskbar.

Date: 1.9
Time: 14:10
After applying slot buffs, collecting CRs, Pet Playground harvest, using Harvester Pets and Buff Givers function
Tooltip 234220 EP (+ 744 %)
Reward 226440 EP (+ 716 %)

Date: 1.10
Time: 10:17
After applying slot buffs, collecting CRs, Pet Playground harvest, using Harvester Pets and Buff Givers function
Tooltip 152070 EP (+ 448 %)
Reward 146520 EP (+ 428 %)

Date: 1.11
Time: 11:58
After applying slot buffs, collecting CRs, Pet Playground harvest, using Harvester Pets and Buff Givers function
Tooltip 148740 EP (+ 436 %)
Reward 143190 EP (+ 416 %)
Collecting EP from Grand Factory 10 (base = 28500 EP) placed in Park

Date: 1.12
Time: 11:34
After applying slot buffs, collecting CRs, Pet Playground harvest, using Harvester Pets and Buff Givers function
Tooltip 199500 EP (+ 600 %)
Reward 193800 EP (+ 580 %)

Date: 1.13
Time: 13:20
After applying slot buffs, collecting CRs, Pet Playground harvest, manual harvest
Tooltip 153900 EP (+ 440 %)
Reward 153900 EP (+ 440 %)

Date: 1.14
Time: 12:52
After applying slot buffs, collecting CRs, Pet Playground harvest, using Harvester Pets and Buff Givers function
Tooltip 163020 EP (+ 472 %)
Reward 157320 EP (+ 452 %)

Date: 1.15
Time: 12:16
After applying slot buffs, collecting CRs, Pet Playground harvest, manual harvest
Tooltip 209760 EP (+ 636 %)
Reward 209760 EP (+ 636 %)

-- It seems with manual harvesting Tooltip and Reward are equal --
-- It seems just by using the Harvester Pets and Buff Givers function a 20 % or 28 % reduction in the reward appears --
** Decided to go a little more in depth as the EP % shown in Tooltip and Reward seem less as to what is applied, plus there are no known EP buffs which do give +2 %, +4 % +6 or +8 % **

Date: 1.16
Harvest Time: 14:23
Active: + 100 % EP bonus, applied Spring Wreath (+ 30 %), total applied + 130 %
Tooltip 58140 EP (+ 104 %) -> missing 26 % already!
collected CRs, approx. + 300 %, total applied approx. + 430 %
Tooltip 123120 EP (+ 332 %) -> missing about 90 %
harvested Pet Playground, approx. + 250 %, total applied approx. + 680 %
Tooltip 181260 EP (+ 536 %) -> missing about 150 %
using Harvester Pets and Buff Givers function
Reward 175560 EP (+ 516 %)

** I already knew something wasn't right but baffled by the outcome, now following the tooltip and rewarding step by step with secure count of EP bonusses **

Date: 1.17
Harvest time: 10:56
No EP buffs active.
Tooltip 28500 EP
Applied Easter Marmelade (+ 30 %)
Tooltip 35340 EP (+ 24 %) -> missing 6 %
Applied Sweet Rose Jam (+ 20 %), total applied + 50 %
Tooltip 39900 EP (+ 40 %) -> missing 10 % by now
collected CRs, 320 % EP bonus on main fields, total applied + 370 %
Tooltip 107160 EP (+ 276 %) -> missing 94 % here
harvested Pet Playground, 250 % EP bonus, total applied + 620 %
Tooltip 165300 EP (+ 480 %) -> missing a whooping 140 %
using Harvester Pets and Buff Givers function
Reward 157320 EP (+ 452 %) -> missing a grand total of 168 %

This is going on for quite a while now and obviously farmers do miss a whole bunch of EPs due to it, I hope this post gives more insight and the mods/devs/techs are willing to take swift action on it. Let me know if you wish me to pass this info via Support.

 

Sorry to butt in here. If you hand harvest the factory and Suzy wreath, the correct EP is credited. If you harvest with machinery, you are shorted EP. Hope this is of help. I'm out of the discussion now.

 

Thanks Mindy for your post. I'm happy to know I'm not the only one who noticed!

My thoughts: there shouldn't be any difference in manual harvesting or in using the machinery and the correct EP should be calculated the correct way. My findings show we're shorted EP by using the machinery and on the calculation as well. It's up to the wise ones to figure out what, where goes faulty with both upgrade givers.

 

I love math puzzles and so have been trying to figure out what is going on.

You mention that you have Grand Factory 10. You mention that its base is 28500. FAQ says its base is 22,800.

Where do you have your Grand Factory? Since it cannot go in the Pet park yet (need more upgrades) , do you have a rune activated in the Tree of Wisdom to increase EP when harvesting? That will change what looks like the base amount in the tooltip but is really the additional EP buff.

The difference in EP of the 28,500 and 22,800 is 25%.

All buffs (including pets) only apply to the base amount.

Grand Factory10 base is: 22,800 and with Spring Wreath applied (30%) your EP would be 22,800 + 6840 plus the 25% (5700) from what I suspect is from Tree of Wisdom would indeed give you 35,340.

Would you have spun the farmwheel at any point in the sequence you provided? Maybe got a wheel bonus?

There is a discussion in the Strategy section mentioning the placement of pets in the pet playfield to optimize EP. You might want to check to see if your layout matches.

Just trying to help....good luck!

 

Spot on PnP! Thanks for your informative and helpfull post. I've never thought about a ToW rune being active as well and admit I didn't check the Factory FAQ for base values. I just went by what I saw (WYSIWYG): without any buffs active or applied the Factory 10 base value showed 28500 in the tooltip, so I went from there.

No wheel bonusses (except for the 1 time 100% mentioned) were active or gained prior to harvesting.

Well, your post might explain the discrepancy I get in the EP calculations (ofc. I'll recalculate the whole bunch asap to make sure but I'm pretty convinced you're right!). Maybe the mods will do as well?

Still leaves the matter of getting less EP by using the machinery or to go by manual harvesting.

BTW. I have the factory placed in the Park.

 

Just as a matter of additional clarification....

Tree of Wisdom runes adjust what we see in the farm tooltips not only for EP items. For example, Power Feed's base time is 10 hours. With the mill rune, you will see it in your mill listed as 9 hours (unless you have mill subscription)

Same thing applies to trees, stables, and workshops....faster timed runes show the new times. Normal 20 hour trees will become 18 hours, and so on....

Buffs that shorten time on stables and workshops still apply to base time.

Hope that helps! Good luck!

 

Thanks again PnP. It's a huge step forwards into solving a mystery I stumbled upon

 

You might find some useful advice about Pet harvesting in the Strategy Post.


Can I assist you further?

 

Thanks Shooger. The linked thread is all about optimizing the Pet Playground. Definately a must read for all but it doesn't apply to my Grand Factory issue as I don't have it placed on the Pet Playground yet.

PNP gave a perfect fitting solution for the calculation error I encountered. The "hidden" ToW buff (not to be seen under the buff icon) is indeed the culprit which made me go wrong in my calculations.

So, one problem tackled, one more to go. I hope you're able to help to find out why there is a difference in reward by using the machinery and by manual (hand) harvesting the Grand Factory and Suzy's Wreath?

In my post above 1.13 and 1.15 were manually harvested and the EP reward was equal to the tooltip info. All other dates were harvested by using the machinery (Pets and Buff Givers icon) and rewarded significantly less EP as the tooltip info.

 

Hello habalala

We will have to pass this issue on to the Game Team for further investigation.

May I assist you further?

 

Please do so Farmers.Almanac. Just note it's not a single user issue as mindy1701 (post above) encounters the same problem. Hope it gets solved soon.

May I ask to leave this thread open till the Game Team reports back to you?

Thanks all for the help, I really appreciate the forum, mods and members for its support.

 

The Game Team has shared that it is a visual error and that the correct EP are being booked. This will be fixed with today's sync.

May I assist you further?

 

Thanks F.A. for sharing the news. I think the last piece of this puzzle has been found now and it's time to close the thread. Phew!