Seasonal Item... Baskets for Purchase

Discussion in 'Help Archive' started by trishap58, Aug 24, 2017.

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  1. trishap58

    trishap58 Forum Master

    Am i missing something?
    In the City , under Seasonal Items, i have found that there are not 1 but 2 Basket types for Purchase.
    1. Giant Shape Shifters Basket. ( for the Moonlight Mania )
    and
    2. The Giant Detective's Basket.

    I have Accidentally Purchased the Giant Shape Shifters Basket, Purchase was successful....
    But nothing has shown up on the farm !!
    My intent was for the Giant Detective's Basket, so now what ?

    Can a Mod Please check this out and help me with this ?
    Thanks in Advance for your time and Patience.

    User ID #10522248

    please Advise will the Giant Shape Shifter's Basket be added to my Account or is that Money lost? Is this Basket there by Accident ?
     
    Last edited: Aug 24, 2017
    trishap58, Aug 24, 2017
    #1
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello trishap58,

    Yes, the Baskets should not be in the Shopping centre. This has been reported to the Game Team.
    I can not see any transaction for the MM basket so it is possible that the payment did not go through. If you have a receipt that the Money was taken from your account, you will need to contact the Payment Support through the Bank in the City for further assistance.

    Can I assist you with anything further?
     
    shooger.sweet, Aug 25, 2017
    #2
  3. trishap58

    trishap58 Forum Master

    The Purchase was between 10 A.M and 11 A.M my time this morning 8/24/2017
     
    trishap58, Aug 25, 2017
    #3
  4. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Your logs do not show any purchase for the MM Basket. Your logs show that you purchased the Giant Maze Basket:

    Date:Action:
    2017-08-24 17:26:11labyrinth2017 basket4
    2017-08-20 18:54:03power-feed sale 4

    As stated, if you have the payment receipt for the other basket, only payment Support can help with this issue, we cannot help with payment issues on the Forum.

    Can I assist you with anything further?
     
    shooger.sweet, Aug 25, 2017
    #4
  5. trishap58

    trishap58 Forum Master

    thank you ,
    nothing further.
    Have a Blessed Day !!
     
    trishap58, Aug 25, 2017
    #5
  6. Intrepideur

    Intrepideur User

    On shooger.sweet's behalf you're very welcome.

    Redirected to Support, closing thread.
    Intrepideur
     
    Intrepideur, Aug 25, 2017
    #6
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