Spa Manager Points incorrect

I had a problem last night with using the pineapple mango mask and the red punch to upgrade the spa and did not seem to get proper credit for either of these. It appears that I got credit at 50% plus bonuses from the Tree of Wisdom at 15%. I should have gotten credit for the red punch at 50 points plus 15% and the pineapple mango mask at 100 points plus 15%. Would like to quickly upgrade the spa but would like to get proper credit.

 

Hello tpabird,

Have passed this info on and will update as soon as we have news.

~waiting for update~

 

Thanks so much! One slight glitch, I am sharing computer with screel and the message should have been regarding that account not mine

 

Could you please be kind enough to post your ID so this can be fully checked?

 

This should be under ID 51324925 From a separate issue that user cannot log into the forum directly. Sorry about that

 

Thank you very much for posting your ID, tpabird. We will let you know as soon as we have an update on this matter. I apologise for this inconvenience and delay.

Best regards,
teddy.bear

 

Its been a while. Any update on this issue?

 

Hello tpabird,

I am sorry for this delay, I will try to get an update for you tomorrow.
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Best regards,
teddy.bear

 

No problem, I know everyone is swamped.

 

Hello tpabird,

It looks like the points are adding up correctly and no problem has been found on your account. Could you please be so kind and check one product again? I have added a red punch to your inventory to check it out and 20 points were added after using it for upgrading, as it should have happened.
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Looking forward to your update.

 

Yes I received 20 points. When I read the FAQ's, it listed it as 50 points. There is a similar issue with the pinealpple mango mask in the FAQ's listing the point value as 100, Thanks for the assist.

 

I am sooo sorry, the values are wrong and I will do my best to update them tomorrow. The values are, in order:

- Level 1 : 10 / 20
- Level 2 : 25 / 50
- Level 3 : 50 / 100
- Level 4 : 90 / 180
- Level 5 : 135 / 270
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I apologise for this misunderstanding.

 

Thanks again for your help

 

You are most welcome, and thank you very much for your understanding on this matter - my apologies once again for not noticing, not even after pointing it out .

~ Closing thread as there are no further questions ~