Stand alone launcher

Good evening team

I am sorry to bother you but I am having a problem with logging in to the game I've been using the stand alone launcher (which I absolutely love) but this evening, I haven't been able to get past the first 15 seconds of loading. Any help with this matter will be greatly appreciated.

I'm leaving some tasty goodies for you all to share (if you want to) in the usual place.

Thank you for your time

 

Hello A7XKo7nchick,

You can try deleting the standalone client from the shortcut on your desktop and then reinstall it from the link in your browser to see if that helps. If you provide your ID# I can also try clearing your server logs.


Can I assist you further?

 

Good morning shooger.sweet

Thank you for the advice, unfortunately re-installing the shortcut doesn't seem to have made a difference I have tried a few times but have succeeded. How silly of me to forget my ID, 52406790, so if you're able to clean things from the server log, I'll keep my fingers crossed that you have more success than I've had.
Sadly, I have to go on with RL duties and won't be back until this evening, have a great day and thank you for always being helpful

 

I have cleared your server cache, so I hope it has helped.


Regards,
shooger.sweet

 

Good evening again shooger

I have tried repeatedly to access my farm and I'm still unable to do somy launcher is now on version 11 if this helps, I'm at a loss this end and I'm about to lose my daily login with fuzzlescan you advise me further please
All my thanks for your continued support

 

Can you try logging in from your web browser to see if you can log in successfully. You can also try clearing your browser cache and cookies and try rebooting your computer to see if that helps you log in again with the Standalone client.


Regards,
shooger.sweet

 

Good morning shooger

Alas, I am still not able to access my farmmy cache/cookies have been cleared, my pc has been rebooted, the web browser will begin to load but becomes static at 100%, I've deleted the standalone and tried again. I can attempt again later this evening after RL interferences but it's not looking hopeful. Can you keep this thread open for a while longer as I may need your assistance for a little longer.
Thank you shooger for your help (btw, do you ever sleep?) have a great day.

 

Of course I sleep (a little)

I can only suggest you try different browsers to see if any of them let you log in until the Standalone Client begins to run smoothly again


Regards,
shooger.sweet

 

Good evening shooger I hope you've had a marvelous day. I have followed your advice since returning home, I've tried using chrome as well as microsoft edge wuerg as opposed to firefox and I am still not able to access my farm. I will keep trying over the coming weekend but if I am still unable to log in, can I ask you to cancel my subscription for the time being. I'm hoping that things won't come to that and that this problem is resolved as soon as possible.
Can I again request that this thread is left open so that I can let you know how/if there is any change. My fingers are as tightly crossed as they can be.
Have a wonderful bank holiday weekend, I'm hoping that you'll be spending the time with your loved ones thank you again for all of your help and advice

 

I will leave this thread opened until the issue has been resolved and you are able to log in successfully. You may also try checking your ad blocker settings and your firewall to make sure it is not blocking the window from opening.


Regards,
shooger.sweet

 

You can also try these steps to see if you can get the Game to run in Firefox:

• Open Application Menu (3 horizontal lines in top right corner)
• Go to Options "Privacy and Security Cookies and Site Data"
• Clear Data
• Close tabs and browser
• Relaunch FF browser

Regards,
shooger.sweet

 

Good morning shoogerit is with great happiness that I can report that I have finally accessed and tended to my beloved farmas you can imagine, I am very happy this morningwithout knowing exactly what went wrong or how it was resolved, my current issue is over
Thank you so very much for all of your help and adviceyou really are amazing if you look in the usual place, I've left some extra tasty goodies for youthis is still not enough as a reward for you patience and kindness with me have a lovely weekend and please feel free to close this thread.
Many thanks again to my friendly farm genius

 

You are welcome.
I am glad that you have been able to access your farm again and for the yummy goodies


~closing as requested~