still can't but BB's

Discussion in 'Help Archive' started by CINDYW712, Jun 6, 2015.

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  1. CINDYW712

    CINDYW712 Active Author

    Hello It's been 2 days and I still can't buy BB's, baskets and now I can't buy the super growth to make sure I finish this event or can't buy Suzy's growth which I always buy 750 BB's worth of both and sometimes more.. It has never taken this long to get fixed... I think last time Teddy contacted customer support also and it was fixed in few hours after...Please help I so wanna finish this event and buy my growth items before the timer leaves.
    Thank Bunches,
    51029484
     
    CINDYW712, Jun 6, 2015
    #1
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello CINDYW712,

    Have you contacted Support yourself?
     
    shooger.sweet, Jun 6, 2015
    #2
  3. CINDYW712

    CINDYW712 Active Author

    Yes I have two days ago.. they usually have it fixed the same day and last event I think Teddy said he was contacting support also then it was fixed a few hours later...
     
    Last edited: Jun 6, 2015
    CINDYW712, Jun 6, 2015
    #3
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello CINDYW712,

    The problem are just the event baskets or the BB packages as well? The previous time, the event baskets were excluded only. Please let us know as soon as possible. :(
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Jun 6, 2015
    #4
  5. CINDYW712

    CINDYW712 Active Author

    I cannot buy BB's or baskets...I am out of BB's to buy for the growth items...I cannot buy anything..
     
    CINDYW712, Jun 6, 2015
    #5
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Please be so kind and contact Support again with more details about the error you get when trying to purchase BBs :( There is nothing we can do, unfortunately. I hope it can be solved in time for you to get the sale, if not - hopefully the Team can assist you with sorting it out after the weekend - if it's not way too late :( .

    Best regards,
    teddy.bear
     
    teddy.bear, Jun 6, 2015
    #6
  7. CINDYW712

    CINDYW712 Active Author

    Thanks Teddy I have contacted twice already and no response...:(:(
     
    CINDYW712, Jun 6, 2015
    #7
  8. CaliChrome

    CaliChrome Forum Baron

    Cindy, I was able to get to the BigFish payment window on Advantage Packs and the Medium and Large Baskets for this event but not the small one. Have you tried to purchase any of these? I cannot purchase BBs on the sliding scale and never have been able to. I think that is because it is a third party that we log in through. (teddy.bear, please pardon my intrusion on this thread.)
     
    CaliChrome, Jun 6, 2015
    #8
  9. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello CaliChrome :) Your "intrusion" is more than welcomed, as always! Thank you for pointing this out.

    CINDYW712, was that the Bigpoint Farmerama support, or the BigFish support? You should have certainly received a response. Did you get the automatically generated response, as a confirmation that the form was submitted successfully? If yes, please reply to the e-mail and request an update :( or send another inquiry quoting your unique ticket number.

    Best regards,
    teddy.bear
     
    teddy.bear, Jun 6, 2015
    #9
    CaliChrome likes this.
  10. CINDYW712

    CINDYW712 Active Author

    Teddy I have sent 4 different emails to BigFish support and yes I got four auto emails back that's all... I have tried to buy every way possible...If you remember I had the same problem last event and with the Nepal and several different events before but it's usually fixed in about a day but not this time...I always buy lots when the super growth and suzys growth goes on timer but not this time I guess...
    I thank you both for trying to help...
     
    CINDYW712, Jun 7, 2015
    #10
  11. CaliChrome

    CaliChrome Forum Baron

    CaliChrome, Jun 7, 2015
    #11
  12. CINDYW712

    CINDYW712 Active Author

    Hello I still can't buy BB's or anything it's been since this event and I have written so many emails even to the email address CaliChrome gave me and still no reply...I just don't know what to do can someone please help me I don't wanna miss out on this new pet now...I miss out on all my super growth and suzys growth... I was giving 30 super growth and a new other items but that's nothing that I usually buy and missed out on... I do Thank whoever sent them to me.. I just wanna buy BB's and finish this event and wished whatever is wrong is fixed..I can't even click on the status and cancellation button it doesn't work I have restarted my computer and cleaned out my cache I just don't know what else to do
    Thanks Bunches
     
    CINDYW712, Jun 8, 2015
    #12
  13. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello CINDYW712, :oops:

    Please contact our Customer Care Team to discuss a possible help / compensation for the event due to the circumstances, and also to discuss this payment issue further :( I hope it can be sorted out in time before the next event. ​

    I am sorry for this inconvenience. Is there anything else I could assist you with? ​

    My apologies for the late reply here.
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Jun 15, 2015
    #13
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