Bug subscription prob

Discussion in 'Help Archive' started by KenL56, Jan 30, 2015.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
Thread Status:
Not open for further replies.
  1. KenL56

    KenL56 Someday Author

    the monthly allotment of fertilizer and power feed have not shown up yet.
    User: KenL56ID: 51351425
    I got the initial allotment when I joined, but none since (to my knowledge).
    If I did get them and have forgotten, then I extend my sincerest apologies for bothering you.
     
    KenL56, Jan 30, 2015
    #1
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello KenL56 :oops:

    I assume you are referring to the ones coming with the Diamond premium membership. You have not received them yet, but you should receive them on the 1st of February - so I will leave the thread open until then, to check again if they are booked correctly, and if not, I will report it to the Game Team for further investigations.

    I apologise for the wait, and I really hope everything will go well.

    And please never apologise :p You are not bothering us, we are here to help!
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Jan 30, 2015
    #2
  3. KenL56

    KenL56 Someday Author

    I got my new supply of Suzie's Super Grow, but nothing else.

    So will this make double my allotment since I missed January's ???
     
    Last edited: Jan 31, 2015
    KenL56, Jan 31, 2015
    #3
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Unfortunately we are unable to check if you have received them on the 1st of January anymore, but we can check if you will get it tomorrow until the end of the day. :( Then you will have to contact Support I am afraid for more details and to find out what happened at the beginning on this month.

    I'll be checking your logs tomorrow and update you at midnight CET the latest, in case they don't get booked.
     
    teddy.bear, Jan 31, 2015
    #4
  5. KenL56

    KenL56 Someday Author

    Thank you teddy.bear... gbu ...
     
    KenL56, Jan 31, 2015
    #5
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello KenL56, :)

    I am happy to confirm that you have received the Super grow and Power feed, so the subscription is working well:
    01.02.2015, 03:45:51 CET premium-diamond-monthly-powerfeed, +10, total: 15
    01.02.2015, 03:45:51 CET premium-diamond-monthly-supergrow, +25, total: 129​

    If you are convinced you have not received them for January, please contact Support for this matter, because we are no longer able to check those logs so there is no action we can take.
    ​
    Is there anything else we can assist you with?
     
    teddy.bear, Feb 1, 2015
    #6
Thread Status:
Not open for further replies.