support

Discussion in 'Help Archive' started by cats50, Jan 11, 2024.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
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  1. cats50

    cats50 Forum Inhabitant

    I have been trying to post something to support and it won't seem to go thru. Support said I had to be logged in to post and I am but not going thru???
     
    cats50, Jan 11, 2024
    #1
  2. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello cats50 :)

    Yes, you need to be logged into your farm when you open a Support ticket. This is necessary to verify the account.

    To open the form, you first go to the ?! button at the top right hand side of the screen and when the submenu opens, click the ! button. There you will fill out the information requested.

    May I assist you further?
     
    Farmers.Almanac, Jan 11, 2024
    #2
  3. cats50

    cats50 Forum Inhabitant

    No I guess I will just leave them in inventory as I can't get thru to support. Have tried all day and it won't work. Never mind I guess
     
    cats50, Jan 12, 2024
    #3
  4. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    You can try the other ways to contact Support as explained here.

    Did any of the options work? If not what address do you use to log in to the Game? Is it through BigPoint or a third party?


    Regards,
    shooger.sweet
     
    shooger.sweet, Jan 12, 2024
    #4
  5. dumbunny

    dumbunny Forum General

    Additionally, I can tell you that you need to log into the game via a web browser. If you use the Client to send a support ticket, they do not receive our credentials and will ask you to resubmit while logged in.
     
    dumbunny, Jan 15, 2024
    #5
    BlackCaviar likes this.
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