Took my BB's, didn't deliver SG's

I purchased for 20 BB's the small pkg. of SG's to finish off a field. I watched as it took my BB's (experience has taught this!), but no SG's were credited. This is the 2nd time in the last few days that this has happened. I have refreshed several times, to no avail. Everything has been scoured clean. Now my crop is maturing at greatly separated times! (some 1:13/some 8:16!! - it is a Comfort Field)
Please fulfill my purchase, or return my BB's.
Thank you.

I have not had email since the beginning of the year, when Google Chrome re-did their format...so am *unable to contact support*. (Yes, I have tried everything they have suggested, and even created a new account as suggested, but that is being blocked by the first account, which I cannot access.)
Google's 'solution' for everything is to email a temporary password to my account - that I cannot access!!! Duhhhhhhhhhhh!!!!

 

Hello Lily_Pink,

Please provide your ID# so we can assist you further.
Regarding your email, when contacting Support, you can fill in your current email address and report this so that they can assist you change your details. They will need proof of course, so as long as you can provide this to Support, they can help you.

~waiting for info~

 

ID#54551491 (Lily_pink - this is another farm of mine.) What kind of proof do they need? My only 'proof' is that I cannot get to my email!

 

There are no records of you purchasing any Super-grow in the last 2 days. The only logs you have for BB's is the two times you have harvested the Magic Hat deco rewarding you with 8 BB's.
Support will obviously need to know the email address that you can no longer access. I cannot tell you what proof they may need, you will have to contact them for further investigation.

Can I assist you further?

 

I watched my BB's when I made the purchase, as this has happened before - and I saw the 20 BB's deducted. There is no mistake on this.
Perhaps it is a Game glitch? Could you please clear my Server cache?
Thank you shooger!

 

I have cleared your server cache. There is no record of you buying any supergrow for 20 BBs and no BBs were taken. You only purchased the Large offer for 120 BBs on the 5th of August. I am happy to post your logs if you would like.


Can I assist you with anything further

 

Really?! "...no BB's were taken."??! What part of my post stating "I saw the 20 BB's deducted." is not crystal clear to you???
And a purchase of 120BB's has absolutely nothing to do with buying 20 SG's to finish spraying the field I was working on and ran out of SG's with some 1X1's still left unsprayed - which is precisely why I purchased the SG's in the first place.

I am sorry to say it, shooger, but I find your answer not only rude, but totally inadequate and incorrect. Has it occurred to you that, if there are glitches in the game, the records themselves just might not be infallible either? May I remind you of all the 'glitches' that have been happening recently? Surely you have not forgotten!

I do not mean to be rude in kind - I know you do try to do your job well - but you have missed the mark on this one.
Sadly, no further questions seem possible to such a closed minded stance. Perhaps the next 'glitch' that appears in this game will give you pause for deeper thought.

So, once again I must eat the loss of my BB's. It is the last time. I am taking my $$$ elsewhere, and am leaving this game the beginning of September...and that includes my Billion+ CC -farmlily3- as well. Wish I could give it to someone, but all will have the opportunity to buy lots of stuff in the Market - cheeeeeap!! Markets #4 & #8 - September.

NFQ, as there is no point. You may close. I wish you well, shooger, no hard feelings...life is too short. Your efforts have been well appreciated in the past, and I hope you will read a little more carefully in the future. Remember September, and I hope you find a really great giveaway deal!

 

I am sorry you feel that way, but I can only report what your Game logs show. I was in no way rude with you so I do not appreciate your response.

With the glitches you have been experiencing, it was probably a display error as the transaction did not go through.

As advised in my previous post as I was more than happy, to post your BB logs and you could have checked where you believe there are BB's missing.

You are welcome to contact Support for further investigation, if you have followed through on my previous advice.

~closing as requested~