Uele Wonder Tree Purchase gone missing....

I purchased the Ural Wonder tree pack with paypal and haven't seen it in my inventory. Including the new dogwood tree. Can you help?

 

Hello CherryTomato,

The wonder tree packages cannot be bought with PayPal - you can only purchase Barnyard Bills with PayPal, and then buy the package individually. Please be so kind and post your user ID and we will be happy to look into your logs and see what happened.
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Best regards,
teddy.bear

 

Yes sorry; I purchased the barnyard bill package with paypal to buy the Ural wonder tree pack. Paypal showed the transaction was successful. When I purchased the tree pack it never showed up in inventory. ID 47436866 Thanks so much for you help.

 

Hello CherryTomato

Thank you for posting your user ID. I have checked your logs and your BB purchase was indeed successful, on 2016-02-20 at 15:50:45 CET, and you have purchased one package of Tobago Baha Wonder Trees for 210 BBs 4 minutes later, at 15:54:34 CET. These trees are in your Bahamarama inventory. No main land Uele Wonder Trees have been purchased, so you can safely try to buy it again.

Can we assist you further?
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Best regards,
teddy.bear

 

Thank you very much for all your help!

 

You are most welcome, CherryTomato, and good luck with your wonder trees I wish you the best results!

Best regards,
teddy.bear

- closing thread as there are no further questions -