unable to load game fully

Discussion in 'Technical issues' started by carmen0822, Nov 19, 2020.

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  1. carmen0822

    carmen0822 Junior Expert

    Hi guys, I already tried contacting you for help via FB this morning, but no replies anymore, after stating the problem had returned.

    My ID:55679213

    I've been unable to play for a few hours, since early this morning. Game doesn't load, hangs at 55%. If it does load after 15 mins, then certain functions and areas of the game are still not working - farmer's society not functioning and no cloud rows to be seen... Have cleared every type of cache possible, all cookies and everything else I can clear. Still it doesn't work. 4 different browsers tried, Chrome, Edge, Firefox and Opera. Newest versiion of Flash installed, computer rebooted multiple times.

    Please help :(
     
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello carmen0822,

    I have cleared your server cache. Please close your browser then try relogging back into the Game to see if the issue has been resolved.


    Can I assist you further?
     
  3. carmen0822

    carmen0822 Junior Expert

    Nope, still the same.
     
  4. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    The issue has been reported to the Game Team and they are working on a solution. We will update you as soon as we have further news.
    You can try restarting your computer to see if that helps also.

    Regards,
    shooger.sweet
     
    Meggan2010 likes this.
  5. carmen0822

    carmen0822 Junior Expert

    Thank you guys, all has been working fine since yesterday afternoon. Appreciate the fix. You may close the thread and hereby wishing everyone a lovely weekend! x
     
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    You are welcome.


    ~closing as requested~
     
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