Unable to log in

Discussion in 'Help Archive' started by sudhir, Oct 12, 2014.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
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  1. sudhir

    sudhir Someday Author

    I am unable to log in since today 12-10-2014 morning. E mailed support team. I am from India. Is there problem with other players too. What will happen to my Chilli Quest. I was very eager to see what I will get from my four Wonder stables . But :eek::cry:
     
    sudhir, Oct 12, 2014
    #1
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello sudhir:(

    It has been confirmed that we are experiencing some login issues again - not as major and widely spread as the last times, but our system admins are already looking into this matter.

    Could you please let us know if you have multiple accounts, and this happens only on one of them? How have you been able to log into the forum? What happens when you try to log into your account? ​
     
    teddy.bear, Oct 12, 2014
    #2
  3. sudhir

    sudhir Someday Author

    Hi Teddy.bear,

    Thanks for a quick response . Yes I do have multiple accounts but I am not operating them for past two years or so.
    I accessed forum through the main page where we have to feed our pass word .
    When I feed my password I can access my farm or can go to my farm but today I can't.
    This error message I recd. instead
    An error occurred while processing your request.
    Reference #97.a6b5d53d.1413114301.a00e0fd

    Hope this will help you to solve this problem.
     
    sudhir, Oct 12, 2014
    #3
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Thank you for these details, sudhir :(

    Yes, the issue is the same as last time, and here is the update. If you cannot log into the game in an hour, please let us know and we will forward the issue again.
    ​
    Is there anything else I can assist you with meanwhile?
     
    teddy.bear, Oct 12, 2014
    #4
  5. sudhir

    sudhir Someday Author

    Now I logged in ....... Thanks for the help Teddy.bear. BP team did great and you really are a great help in listening our problems and in giving a quick response.
    I heard that BP is giving one extra day i.e. 24 hours to complete current event and Bonus Code too for all the farmers
     
    sudhir, Oct 12, 2014
    #5
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Thank you for the update, I am happy to hear this! Also, thank you very much for your kind words, I have forwarded them to the Team :)

    Indeed, both things are correct, and we have informed you about these matters. As announced on Thursday in this Official Announcement, the event has been prolonged with one day, and it will end on Tuesday, the 14th of October, at 14 CEST. Also, the bonus code news has been announced on Friday, in this Official Announcement.
    ​
    Can I help you further?
     
    teddy.bear, Oct 12, 2014
    #6
  7. sudhir

    sudhir Someday Author

    Thank you so much ....... no more questions here ....... Pls. close this thread
     
    sudhir, Oct 12, 2014
    #7
  8. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    You are most welcome, sudhir. :)

    ~ Closing thread as there are no further questions ~
     
    teddy.bear, Oct 12, 2014
    #8
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