unable to use some upgrades for animal pens

Discussion in 'Help Archive' started by Lea2191, Dec 28, 2016.

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  1. Lea2191

    Lea2191 Forum Inhabitant

    I am unable to place some but not all my animal pen upgrades. so far it is just the Reindeer and Goose, and I suspect it must have something to do with those being the prizes in the last quest. However, I have 6 upgrades for Goose and I can't place any of them.
     
    Lea2191, Dec 28, 2016
    #1
  2. joanc123

    joanc123 Forum Demigod

    Hi Lea2191. I am not a mod. I did have the same problem with my orange Reindeer trying to put it on a Base stable. I removed the base stable and the orange placed alone. Did not try the Orange Goose yet.
     
    joanc123, Dec 28, 2016
    #2
  3. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello Lea2191,

    As joanc123 has suggested, have you tried placing the upgrades directly on the fields to see if that works? If you need your account checked, we need your ID#.

    Can I assist you further?
     
    shooger.sweet, Dec 28, 2016
    #3
    joanc123 likes this.
  4. Lea2191

    Lea2191 Forum Inhabitant

    I've tried everything and I still can't place the goose and the reindeer orange upgrades. I can not place any of the goose and reindeer upgrades since this last quest. I have another farm and it works just fine. Please correct the problem.

    User: Lea2191: Number is : 17903890
     
    Lea2191, Jan 4, 2017
    #4
  5. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    I am also unable to place them on your account. Can you please contact Support for further assistance.

    Can I assist with anything further?
     
    shooger.sweet, Jan 4, 2017
    #5
  6. Lea2191

    Lea2191 Forum Inhabitant

    How do I need to contact support?
     
    Lea2191, Jan 5, 2017
    #6
  7. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    You need to contact Support as they will need to look into the issue further and fix the upgrades. You can contact Support here.

    Can I assist you with anything further?
     
    shooger.sweet, Jan 5, 2017
    #7
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