Water

Discussion in 'Help Archive' started by Mar_Bear, Sep 2, 2014.

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  1. Mar_Bear

    Mar_Bear Regular

    Hi i believe i was charged 2x for water on the island.. i ran out, paid for it went to water a pen it came up again saying i was out of water i tried to get out of that box it charged me for water again.. could someone look into it and please refund my cc's.
    thank you


    User: blitz828 ID: 45788963
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Mar_Bear :(

    You have indeed been charged twice for tropical water, there were 3 seconds between the 2 transactions. Your CCs have been refunded, but please be so kind and make sure that you clear your browser cache and cookies periodically, and keep your Flash player up to date, and please do not double click if you notice a small lag, give the tank a few seconds to have the chance to refill. :(

    Is there anything else we can help you with?
     
  3. Mar_Bear

    Mar_Bear Regular

    Ty so much.. the internet is slow as we were having some storms and i dont know why it happened as i was using the seeder and harvester and it had showed full water when i clicked to water the rest of the plants and then it said i didnt have any water and i tried to x out of the msg and i dont know how but it charged again for the water. Then even when it charged again for the water the tank still showed full and it gave me the msg again when i tried to water the plants that i didnt have water even though the tank was full but that time i just went to the farm map so it wouldnt charge me again. this is actually the second time that it did it but the first time was several days again and i didnt report it. Ty again and nothing further.
     
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    I am sorry to hear this, Mar_Bear :( I hope the weather will get lovelier in no time, and the storms will pass. You are most welcome, and please let us know wherever it happens, we will be happy to assist you and make sure you didn't lose the CCs - or refund them if you have. But I am really sorry you keep experiencing this.

    ~ Closing thread as there are no further questions ~
     
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