Advent Calendar

Discussion in 'Help Archive' started by FionaSky, Dec 1, 2014.

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  1. FionaSky

    FionaSky Active Author

    Could you please clarify what time zone is being used for "the specific day".

    As after being stuffed around all day in my time zone waiting for it to become active, I have just come back to find that because it is 15 minutes past midnight, the advent calendar has considered that I have missed opening the 1st Dec present.

    Is there some way to fix this other than paying to open it? Seeing how I have been logging in all day waiting for it. Considering the delayed start was a known issue it isn't fair to those who tried to collect it at the appropriate time, but it was not available and may miss the 1st's present.

    And for every other instance when it Farmerama refers to days and times it is CET time, not your own local time?
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello FionaSky, :oops:

    The Advent calendar issue has been fixed over 3 hours ago, as announced here. The advent calendar day, starts and ends, like every farm day since the beginning of Farmerama, at midnight CET. It's currently 2:39 pm in Germany (CET time zone).

    I understand your frustration but we don't know if the Game Team will decide to offer a compensation for today's problems, I am sorry. And again :( it has been fixed 3 hours ago, I am not sure why weren't you able to collect the first gift by now. I hope you are still up and seeing this message now. :oops:
    Can we assist you further?
     
  3. FionaSky

    FionaSky Active Author

    Im still here. But it is still not letting me open the stocking. It only gives me the option to pay for it. I can't open it because in my part of the world it is now the 2nd.

    I am aware of the CET time, which is why I was surprised not to be able to open it.

    So while it may be 2.46pm on the 1st in Germany. In "FionaSky's famerama land" it is 12.47 am on the 2nd.

    So can you please again clarify that the midnight it is refering to is CET.
    And how I go about getting this sorted.

    Because I just want to open it, I dont want compo for the hours that it was late.
     
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello FionaSky :)

    The time on your side of the world will not affect the collection of advent gift. Yes, midnight is the midnight CET.

    Please be so kind and clear your browser cache and cookies, as well as your Flash cache, then try again. If you still cannot collect the first stocking, I will unlock it for you and we can work on troubleshooting this further tomorrow. ​
     
  5. FionaSky

    FionaSky Active Author

    Logged out and cleared things as above. But my advent calender still considers my day over.
     
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello FionaSky :(

    I have reported this matter to the Game Team and if it's not fixed in time, I will make sure I unlock it for you before midnight. As soon as I have an update regarding this, I will let you know, so please be so kind and check again in the morning. However, rest assured that you will not miss your gift. Thank you for bringing this to our attention.

    Update: The Devs are working on fixing this.
    I wish you a wonderful night for now.
     
    Last edited: Dec 1, 2014
    -Mir85- likes this.
  7. FionaSky

    FionaSky Active Author

    Thank you very much for looking into this. I'm not sure if i will get a chance to get back to the computer before midnight CET time tomorrow. So can this be left open till it has been collected.


    And you have a good day/night too, Teddy.
     
  8. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello FionaSky :)

    I am happy to let you know this issue has been fixed, so if you can confirm this, it would be great. I will keep an eye on your thread and account and if the clock is close to midnight and we don't hear from you, I will take care of the reward before everything turns into mice and pumpkins and Cindere... oh wait, that's a different story :p

    Update: I have collected your first reward since there are only 3 minutes left until midnight CET.
    Looking forward to your update.
     
    Last edited: Dec 1, 2014
    BlackCaviar likes this.
  9. FionaSky

    FionaSky Active Author

    Thank you very much for doing that for me. I wasnt able to get back in time to collect it myself. I hope its all sorted for everyone. And I will try to collect before midnight my time in future.
    Sorry if I caused any dramas.
     
  10. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    On behalf of teddy, you are welcome.
    It is never too much bother to help out when we can :)

    ~NFQ~ closing thread

    Happy Farming.
     
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