Cannot load game - multiple tries - finally loads, but cannot do anything in game

This has been an ongoing problem, intermittently, over the past month. Have cleared cache/cookies. All other aspects of my computer use work, so this is not an issue on my end. I have lost out on so many timed buff actions and event rewards. Frustrating as one who has spent thousands (literally) on this game over the past 10+ years (yes, shame on me!). Please address this issue!!

User: buttons210 ID: 11668890

 

Hello buttons210

Due to ongoing DDoS attacks, all BP games, not just Farmerama, are down. The IT department continues to work hard to address these attacks as they occur. Hopefully, a solution will be found soon.

We apologize for the inconvenience. We ask for your continued patience during this time.

May I assist you further?

 

Please do not take this as criticism as I know how hard you all work to keep this game fun. I just need to express my reasons for considering quitting this game after 13 years (I think) and thousands of dollars invested in Farmerama. The "compensation" packages do NOT adequately compensate for all that is lost to your dedicated players. Many of us use 400+ units of Supergrow on two fields of Event crops...only to be locked out of the game until long after the Event crops would have been ready WITHOUT having spent those 400+ units (that is a real cost to the player of several dollars for just one game delay...not to mention this happening over and over). The same applies to Suzy's Supergrow, and Superfeed, and Barnyard Bills, and... As it does not cost BigPoint anything to give us a much larger compensation package, it seems good business sense to significantly increase the value of these compensation packages (again, costs BP nothing) in exchange for keeping players who actually spend a great deal of their hard-earned cash to stay active on your game.

 

We would be sad to see you go if you do decide to stop playing. You are invited to post your feedback in the appropriate threads and we can pass your comments on to the Team.

May I assist you further?

 

Of course - I do not post often, so I will try to find the appropriate thread Thank you, again and you may close.

 

The game is back up again, so you can log in again you would like to.

The feedback thread is here. As your observations are not tied specifically to an event, I linked the Games and Features thread for you to post your thoughts in.

You're welcome No further questions. Closing thread as requested.