Shaving Brush tree is missing

ID: 43167646

Re: Main BAHA field.
I was moving a Shavingbrush tree between Arboretums and deleted the SB tree from the first Arboretum, (near the top), then went to the other Arboretum (on the lower left side) and deleted a different tree (I have multiple SB's) to make room for it. But when I looked for the 1st SBtree to insert it, I cannot find it!! (

Pleeease find my Shavingbrush tree!

Thank you very much in advance!

 

Hello farmlily3,

You purchased 1 x Baha Seedling pack. This rewarded you with 1 x Shavingbrush Tree. You harvested 21 "Honshu" Baha Wonder seedlings. None of these became a Shavingbrush Tree. You have 9 "Honshu" Baha wonder seedlings in your inventory.

You have the Shavingbrush Tree in the Arboretum at the top of the field. You may be confused to the amount you had as you open the Arboretum to add trees, the icon for the Bottlebrush Tree shows the same icon as the Shavingbrush Tree.


Can I assist you further?

 

Sorry for the late answer, but have been gone from the game a few days.

I bought more than the just the 1 pack of those trees. I also bought some singles, and had 2 Shavingbrush trees so far. However this is not relevant. The Shavingbrush tree was already in the first Arboretum. I was simply trying to move it to be with the other one in the lower left Arboretum.

After making room in the 2nd Arboretum, I looked for the 1st Shavingbrush tree which I had already deleted from the first Arboretum...but have been unable to find it. It disappeared when I deleted it from the first Arboretum, and I thought it had gone into storage.
I just checked again and it is still missing.

 

You bought 1 x “Nickel” Wonder Tree Pack and 2 extra "Nickel" Wonder Trees.
You only purchased 1 x “Honshu” Baha Wonder Tree Pack. You have harvested 21 of them and still have 9 in your inventory as stated above.
Of the 21 harvested, you did not win a Shavingbrush Tree. You did win several Bottlebrush Trees. As stated you may have been confused as the last edition of Baha Wonder Trees (“Comoros”), the Bottlebrush Tree had the wrong graphics and it was not till the Next version of Baha Wonder Trees (“Honshu”) that the graphics were corrected.

If you believe your logs are wrong, you will need to contact Support.


Can I assist with anything further?

 

That explains why it disappeared when I clicked on it to move it...they must have 'corrected' it. Did they give me a bottlebrush tree to replace the Shavingbrush tree that I clicked on to move?.. The slot is still empty.

I do still have 9 Honshu's left from the Pack in storage, and 3 more Comoros.

And I did win a Shavingbrush tree(2 or 3, I forgot which), and one is still in the upper Arboretum, at the top left next to the still-empty slot next to it.
I also already have 92 in my barn.

What was supposed to be the new tree in the 'Nickel" offer? I have none in my storage.

Thank you for your help.

 

Here is the link for the Nickel Wonder Trees so you can see the possible trees they could be.

As shooger.sweet relayed, your Baha Wonder trees have only yielded 1 Shavingbrush tree. You may have thought you had more as the graphics were incorrect. Your logs only show 1 which was the guaranteed tree when you purchased the pack. None of the seedlings so far have become a Shavingbrush tree.

May I assist you further?